Got a question? We've got answers.

To save your time, we've put answers to the most common inquiries here.

    Making a new booking

  • Are the room rates inclusive of tax and service charge?
  • What are the charges for taxes & services?
  • Why is there more than one rate for the same room type?
  • How do I know if a discount has been given?
  • What does “Hot Deal”, “Non-refundable” “Special conditions” etc. mean next to my room type?
  • Are the room rates per person or per room?
  • Can I add an extra bed/baby cot in my room?
  • How can I make a special request? For example: a sea view, twin beds, room on a certain floor or dietary needs?
  • Can I make a booking for a check in date of today on the website?
  • How can I check the rates on your website?
  • How do I make a booking?
  • How long does it take to check if a room is available?
  • How many rooms are available?
  • Is there an additional charge for children when sharing a room with their parents?
  • What should I do if I would like to book more than 5 rooms?
  • Where can I find the cancellation policy?
  • Why has the room rate changed?
  • How do I know my reservation is confirmed?
  • What is "Book Now Pay Later"?
  • Why don’t I see Book Now Pay Later rates on all hotels?
  • Payments and refunds

  • When do I pay for my booking?
  • When will I get my refund?
  • What are the charges for taxes & services?
  • Can I make a booking using my friends credit card?
  • Do you charge my credit card immediately upon confirmation?
  • I have already made my booking. Can I change the currency used?
  • Should I speak to my bank before I make a booking?
  • What do I do if my credit card shows a slightly different charge than what is shown on my receipt?
  • How do I get a receipt?
  • Can I have a hard-copy receipt sent by post?
  • Cancel my booking

  • Where can I find the cancellation policy?
  • Will I be charged if I cancel my reservation?
  • When will I get my refund?
  • How do I calculate the correct cancellation date?
  • Why has a full period charge been applied?
  • How do I know that my booking has been cancelled?
If you can't find what you're looking for in our FAQ, feel free to CONTACT US >

Manage bookings

  • Check and edit your bookings
  • Change the dates
  • Print your voucher
  • Request an invoice
  • Cancel your bookings
  • Send special requests

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