Information We Collect
We collect Personal Data about you that you provide to us when using the Site. Personal Data may include your name, address, phone number, credit card details, e-mail address, hotel name, hotel location and/or length of stay. We also collect non-personally identifiable information, which may be linked to your Personal Data, including your log-in name, IP address, geographic data, operating system type, nationality and password, and search preferences related to specific searches, as well as other generic Internet usage related data.

Protecting Your Personal Data
To prevent unauthorized access, we maintain reasonable physical, electronic and organizational procedures to protect Personal Data against accidental or unlawful destruction or accidental loss, alteration, or unauthorized disclosure or access. To protect credit card transactions, Hotel Surfer.com currently uses Secure Socket Layer technology to encrypt credit card information during transit.

How We Use the Information We Collect– Credit Card on File
We use Personal Data and other information collected through the Site (a) to register you with the Site and create your user account, (b) to provide you with the requested services (mainly to process and confirm your reservation with the accommodation) after verifying your credentials, (c) to provide you with information about our services on the Site or on other websites and to communicate with you to the extent necessary to provide such requested services, (d) to build features that will make the services available on the Site easier to use and (e) for an improved user experience and general optimization purposes or (f) to contact you in case there is any issue with your booking. This includes faster purchase requests, better customer support and timely notice of new services and special offers. From time to time, Hotel Surfer may contact you to request feedback on your experience in using the Site, to assist us in improving the Site, to send newsletters or to offer special savings or promotions to you as a Site user, where you have indicated your consent to receiving such communications. If you would prefer not to receive notices of special savings or promotions or related marketing messages, you may simply opt out (“unsubscribe”) from receiving those by replying to Hotelsurfer using the hyperlink provided in these notices at any time. The confirmation emails and text messages sent after your booking and the guest review emails sent after your departure respectively are not marketing messages as these are part of your accommodation reservation process. These allow you to check in at and rate the property after your stay if you wish to do so. You will continue to receive them, even if you have opted out of our marketing messages. The guest review is completely optional, but will help other customers make an informed decision. When logging in, you will have the ability to save credit card details to your personal account for faster future bookings and payments. Your card details are always secure using strong encryption and you can always log in to your personal account to delete, edit or add certain credit card details. For security reasons, the number cannot be edited (but the card details can be deleted). When viewing card details, only the last 4 digits of the number will be visible. Please note that we will store the last 4 digits of your credit card securely upon any booking made (this is required to manage any refund requests for that booking).

Sharing Your Personal Data
Hotel Surfer may share your Personal Data with suppliers such as accommodation properties and other third parties we appoint to perform services on our behalf, such as third party loyalty programs, web hosting, data analysis, marketing (also on websites of such third parties), customer care, credit card and payment services and related services. All such third parties will be under an obligation to maintain the security and confidentiality of the Personal Data, and to process the Personal Data only in accordance with our instructions.
In some cases, Hotel Surfer may require that you transact directly with a third party to obtain services, or when you use the Site to reserve an accommodation room or obtain another product or service (such as points under a third-party loyalty program), we may provide your Personal Data to that accommodation property or other involved third party.

Hotel Surfer may propose other services (typically “add-ons”) to help plan your trip, to offer certain benefits (e.g. get points for third party loyalty or mileage programs) or for another purpose that may interest you. These services are offered by third party providers. As stated above, relevant data about this service may be shared with such third party providers to ensure optimal service.
Save for disclosures mentioned in this Privacy Policy or as required or permitted by law in any relevant jurisdiction as mentioned below and the disclosure of your Personal Data and information required for completing your booking with the relevant hotel of your choice and the sharing of certain Personal Data with selected partners where relevant (your details will be used for reporting and analysis purposes only), we will not disclose your Personal Data to third parties without your consent. However, we reserve the right to disclose your Personal Data to our affiliated (group) companies (in and outside your home country), including our affiliated (group) companies' employees and our trusted agents and representatives who have access to this information with our permission and who need to know or have access to this information to perform the service requested by you (including customer services) and internal (audit/compliance) investigations.
Hotel Surfer may, in compliance with applicable law, disclose Personal Data to protect ourselves against liability, to respond to subpoenas, judicial processes, legitimate requests, warrants or equivalent by law enforcement officials or authorities, to investigate fraud or other wrongdoing or as otherwise required or necessary in order to comply with applicable law, protect our legitimate interests or to the purchasers in connection with any sale, assignment, or other transfer of all or a part of our business or company. We may also, in compliance with applicable law, disclose Personal Data to enforce or apply the terms and conditions applicable to our products or to protect the rights, property or safety of Hotel Surfer, our users or others.
In the situations described above, the recipient of the Personal Data may be located in a jurisdiction that may have different standards of data protection compared to the laws in your home jurisdiction.

Our Policy Concerning Cookies and Page Tags
By visiting our Site, you consent to the usage of cookies and tags as described below. Our Site uses session and persistent cookies as well as page tags to collect and store certain information about you. A cookie is a small piece of data that is sent to your computer from the Site and stored on your computer’s hard drive. A page tag is a piece of code which reads and writes cookie data. Both cookies or page tags may be from Hotel Surfer and/or third party vendors we have chosen to work with. Session cookies disappear from your computer when you close the browser. Persistent cookies remain on your computer after the browser has been closed, but can be deleted at any time through your browser settings. The use of these cookies and page tags may vary, and are described in the appropriate sections below.

Opting Out
If you want to prevent your browser from accepting cookies, if you want to be informed whenever a cookie is stored on your computer or if you want to delete cookies from your computer, please make the necessary changes in your Internet browser settings, typically under the sections “Help” or “Internet Options”. If you disable or delete cookies in your Internet browser settings, you might not be able to access or use important functions or features of this Site, and you will be required to re-enter your log-in details. Please also note that opting out of a third party cookie (see below) does not mean that you will no longer receive or be subject to online advertising or marketing analysis. It means that the network from which you opted out will no longer deliver ads tailored to your web preferences and usage patterns. Please also note that if you clear all cookies on your browser, or use a different browser or computer, you will need to complete the opt-out procedure again.

Advertising
Hotel Surfer may use a combination of the above cookies and page tags to tailor your experience with our Site, our mobile application and our ads to your preferences. We use display and search remarketing to tailor ad content for a better experience.
Where other advertising may not require the use of cookies or page tags, third party data is used to determine when an Hotel Surfer ad will be shown.

Hotel Surfer takes reasonable efforts to not collect, and to prevent the use of, personally identifiable information in third party advertising solutions, unless you have authorized this. To opt out of collection of information by third parties for advertising purposes, please click on one or more of the third party links in the above “Opt Out Tools” section.

Advertising and content on other websites
Hotel Surfer uses 3rd party tools to distribute ads on a variety of websites. Hotel Surfer neither supports nor endorses the goals, causes or statements of the websites which display our advertisements.

How You Can Access or Change Your Personally Identifiable Information
If you wish to update any Personal Data you have previously provided, or to exercise any right of access, correction, rectification, deletion, or opposition to the processing of your Personal Data that you may have under applicable law, please contact us via our Customer Support page. To protect your privacy and security, we will verify your identity before granting access or making changes to your Personal Data. Any request to access your Personal Data will be answered within a reasonable timeframe. You may also object to the processing of your Personal Data for purposes of advertising and market and opinion research. We reserve the right to charge a reasonable fee for such access in accordance with applicable laws.

A Special Note about Minors
Persons under the age of 18 are not eligible to use the accommodation reservation services on our Site. Minors can normally accompany their parent(s) or legal custodian(s) who have booked an accommodation, except where indicated otherwise in the accommodation property policies.

Language
This Privacy Policy has originally been drawn up in the English language. Translations in other languages are available for your convenience. In case of conflict between the English language version and a translated version, the English language version shall prevail.

Terms of Use
Please consult the Hotel Surfer Terms of use for more details on using our Site. This Privacy Policy forms an integral part of our Terms of Use.

Data Security

• 1 We have Install and maintain a firewall configuration to protect data
• 2 We do not use vendor-supplied defaults for system passwords and other security parameters
• 3 Protect stored cardholder data
• 4 Encrypt transmission of cardholder data across open, public networks
• 5 Protect all systems against malware and regularly update anti-virus software or programs
• 6 Develop and maintain secure systems and applications
• 7 Restrict access to cardholder data by business need to know
• 8 Identify and authenticate access to system components
• 9 Restrict physical access to cardholder data
• 10 Track and monitor all access to network resources and cardholder data
• 11 Regularly test security systems and processes
• 12 Maintain a policy that addresses information security for all personnel

Contract Closure
The Contract with our customer is considered completed when the following steps are completed:

A.
1. Payment is received
2. Hotel Voucher is mailed to the customer
3. The client uses the booked services as per the conditions on the voucher and checks out of the hotel

B.
In case booking is cancelled the contract is considered completed when
1. Payment is refunded to the clients Credit/Debit card after charging the requisite cancellation charges according to the terms and conditions of the said booking

Mobile Application (Android and iOS) | Permissions:
Our Mobile app seeks permission for CAMERA (android.permission.CAMERA) and Google Account (android.permission.GET_ACCOUNTS) and User needs to allow these permission to use full features of the application.